CURSO DE EXCELENCIA EN POLÍTICAS DE ATENCIÓN AL CLIENTE PARA HOSTELERÍA

Objetivos:

  • Reciclaje de  los hábitos y costumbres del personal, las técnicas de servicio,  técnicas de venta, impulsar las ventas consultivas, crear un warmarketing para aumentar las ventas, diseñar menús con alma, en resumen fidelizar el cliente.
  • Habilidades para empatizar y comunicar con los clientes
  • No hay que realizar una venta, hay que conseguir un cliente satisfecho
  • No hay que vender apariencias, hay que vender pasión, amor por el trabajo, y transmitir  el  Factor +.
  • Hay que trabajar siempre con los consejos de ORO. En  los primeros 10/15 segundos se  puede captar o perder un cliente para siempre, hay que  aprender técnicas de  trato personalizado

Programa:

¿Quién es nuestro cliente?

  • Sus gustos y preferencias
  • La imagen de la empresa y el estilo

1.La acogida

2.Las actitudes del equipo

3.El contacto

  • Contacto visual: maestría del aspecto exterior
  • El contacto auditivo: seguro de sí mismo
  • El contacto gestual

4.El perfil de la acogida

  • Una palabra mágica
  • Dos palabras claves
  • Tres palabras maestras

5.Las reglas de Oro

6.A cada cliente un trato especial

  1. 7. cosas que molestan al cliente

8.La despedida

  • ¿Está nuestro cliente contento?
  • ¿El decálogo del buen profesional?

9.Tratamiento de las reclamaciones

  • Naturaleza de las reclamaciones

Cómo vender más y mejor

1.Principios básicos de la venta

  • ¿Qué es el Factor + ?
  • ¿Qué vendemos?

2.El profesional y la venta

3.Etapas de la venta

4.Consejos de oro para éxito

Docente: 

Fabio Morisi, Asesor Técnico Gastronómico Internacional.

Comenzó su carrera profesional en la cocina de la Escuela de Hostelería de “Castrocaro Terme” entre cocineros de renombre de los ochentas como: Moras Claudio, el maestro Amati Salvatore , Giorgio Saporetti.Se traslado a Miami para aprender a elaborar comida para 1900 personas entre Puerto Rico, Bermudas, y Virgen Island.

Fabio_Morisi

En Suiza, aquí entra de Jefe de partida en “El Rialto” de Gstaad, aprendiendo de la mano de Stephan Ungher, y Francesco Naredi, que le da lecciones de técnica de venta, además de galanteo culinario. Viaja a Lugano “Al Santabbondio” (una estrella Michelin) a las ordenes de Martin Dalsass, otro grande de Suiza, aprende la cocina de mercado y sus sabores genuinos.

Viaja a España para hacerse de la mano de Pedro Larumbe (Cabo Mayor). A partir de Mayo del 1990 empieza su andadura de jefe de cocina en “la Trovata” con Francisco Patón de director de sala. En mayo del 1992 sustituye a Pedro Subijana en los fogones del “Teatriz” (Madrid). Aquí se forma y continua el desarrollo de su carrera profesional durante cinco años enseñando y aprendiendo de maestros españoles como: Antonio Machado, Hilario Arbelaiz, Francisco Duran, Mikel Santamaría, que le aportan conocimiento de la cocina clásica y nueva Española.

Desembarca en el 1997 al “Don Govanni “ del Grupo Lezama donde durante tres años desarrolla la nueva cocina italiana para los clientes mas exigentes de la plaza Oriente, además como clientela habitual: Los Tres Tenores, Alfredo Kraus, Antonio Machado, Ramón Vargas, Mirella Freni, Renato Bruson, Álvarez, Juan Diego Flórez (mi preferido) y el maestros de todos, el inmenso Pavarotti.

Desde el año dos mil es asesor técnico gastronómico para empresarios del sector hotelero, y actualmente socio fundador de la consultoría “Studio e Passione”.

Descargue presentación del curso ATT CLIENTE HOSTELERIA_F.Morisi

Solicite presupuesto sin compromiso en el teléfono 91 616 24 64 o formacion@intereconomia.eu

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